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Sa.: 10am-2pm

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Bag policy and security screenings at Barclaycard Arena


Bag Policy

The safety of our visitors is one ouf our most important goal and a task we take very seriously. Therefore starting on 1. September 2017, visitors will no longer be allowed to bring backpacks or bags into the Barclaycard Arena Hamburg.

Guests are permitted to take a small bag or handbag with them. This can not exceed the size of "DIN A4" (21 x 29.7 cm). 

Sicherheitshinweise_Taschen_Homepage_DinA4_Englisch_1000x550.jpg
 

Prohibited items in generall are: 

  • Bags (larger than DIN A4) 
  • Posters and signs (larger than DIN A3) 
  • Tablets
  • Deodorants, Hair spray, pressure cans, flamable liquids 
  • pyrotechnics 
  • selfie poles, laser pointer, flashlights
  • GoPros, professional photo equipment (bridge cameras and cameras with interchangeable lenses) 
  • sharp items like umbrellas, poles 
  • weapons

Under-aged Visitors

Visitors younger that 16 years old have to bring the filled out transmission of guardianship. Under-aged visitors without this transmission won't get access to the arena.

You can download the transmission here (it's only avalable in german)

Please read the information about youth protection carefully.


Bag Storage

We offer our visitors a limited storage capactity for their luggage which exceeds the allowed size limit. This service is available for a fee of 2€. The fee is charged to cover the cost for this service only. Any potential revenue that exceeds the cost of this service will be donated. 


Metal Detectors

Being aware of the increased need of safety we try to provide for our visitors, performing artists and promoters the best possible safety in the Barclaycard Arena. Therefore we installed metall detecting devices in 2016 which are used at every entrance.  

To allow a quick and safe entrance to the Barclaycard Arena we ask our visitors to bring only an absolut minimum with them, e.g. cell phone, keys, wallet or small bags/cosmetic bags. 


When Should I Arrive

We generally recommend arriving at the Barclaycard Arena in plenty of time. For most events doors open two hours before the shows start. An early arrival gives you the opportunity for best places and the best experience here at the Arena. For detailled event timings please check the concrete event page here on our website or on our Facebook page. 

More information and usefull hints you find in our FAQ section.

 

Kontakt

Für Fragen und Anregungen erreichen Sie uns unter:
Tel: +49-40-88 163-0
Fax: +49-40-88 163-163
E-Mail: [email protected]